Refund policy

Damaged, defective, missing or incorrect items

Email rovotu.com@gmail.com with your order number and a description of the issue. Where possible, include photos of the item and packaging. Please contact us within 30 days of delivery, or within 30 days after the estimated delivery date for a missing parcel, so we can investigate promptly. These reporting requests do not reduce your legal rights.

If an item arrives damaged, defective or incorrect, or an investigation confirms it is missing, we will provide an appropriate replacement or refund at our expense. You will not pay return or replacement shipping for an error or defect. A refund for an affected item includes its purchase price and any shipping charge attributable to that item where applicable. Do not use a product with a damaged or missing safety seal.

Unopened change-of-mind returns

You may request a return within 30 days of delivery for an unused, unopened bottle with its original safety seal intact. Email us first for return authorization and the correct destination. You pay return shipping for a change-of-mind return. We do not charge a restocking fee.

After the eligible returned item is received and checked, we refund its purchase price to the original payment method. Original delivery charges are not refunded for change-of-mind returns, except where required by law. Opened or unsealed supplements are not eligible for a change-of-mind return; this does not affect remedies for defective, damaged, incorrect or misdescribed goods.

Cancellations

Contact us as soon as possible to request cancellation or an address correction. Once preparation has begun, a change or cancellation may no longer be possible. If cancellation is accepted before fulfillment, we refund the canceled items and the related delivery charge. This does not limit any statutory cancellation or refund right.

How refunds are issued

Approved refunds are issued to the original payment method. We will notify you when a refund has been issued. Your bank or payment provider may take additional time to post it. Contact us if a notified refund has not appeared.

Do not send items to our business correspondence address or a supplier warehouse without instructions. Our responsibility to you is separate from any reimbursement we may seek from a supplier. Nothing in this policy excludes rights or remedies that cannot lawfully be excluded.